Frequently asked questions

FAQ

WHO ARE WE?

Who is EcoMatcher?

EcoMatcher is a Certified B-Corporation, a social enterprise that serves as a platform that allows companies to improve their businesses while helping to tackle the climate crisis in a clear, transparent, and accountable way.

Through EcoMatcher, companies can plant trees and utilize them innovatively, from gifting trees as part of customer loyalty programs, to providing them as employee perks for engagement or even adding them as a reward for completing surveys. The possibilities are endless.

How do these trees help our planet?
Where are these trees planted?
What is a B Corp?

HOW DOES IT WORK?

How does EcoMatcher work?
How much do the trees cost?
Is there a minimum order quantity (MOQ) for trees?
Who owns the trees?
What tree species are planted?
What is a tree nursery, and where are those?
How does TreeChat work?
How does ForestSound work?
How does the farmer's message work?

GETTING STARTED?

How do I create an EcoMatcher account?
How do I customize my profile?
How does TreeTracker work?
How to view my trees and ESG report?
What will the recipient see when they get trees?
How do I send trees to customers or employees?

HOW TO GIFT/SEND TREES?

How do I send emails linked to trees?
How do I create gift Certificates?
How do I download an Excel with tree links?
How do I design and download TreeCards?
How do I generate QR codes linked to trees?
How does the redeem page work?

ARE WE TRUSTWORTHY AND SUSTAINABLE?

How does EcoMatcher select tree-planting foundations?
How do I know if the tree I purchased is real?
How do I tell if the tree I received is unique to me?
Will there be long-term care and growth of the tree I have purchased?

HOW CAN YOU COLLABORATE WITH ECOMATCHER?

We are a tree-planting organization and would like to collaborate with EcoMatcher! What do we need to know?
We are a business and would like to purchase trees for our clients/ employees! What do we need to know?
We are an E-Commerce business and would like to offer trees to our customers. What do we need to know?
I love the cause and would like to partner with EcoMatcher and help market the trees to my clients! What do I need to know?

ACCOUNT MANAGEMENT FOR APPS

How to delete my account on the EcoMatcher App?
How to delete my account on the TreeCorder App?